Learn how Focus Sports collects, uses, protects, and manages information when you visit our website or contact us about our manufacturing services.
Focus Sports respects your privacy and is committed to handling personal, business and project information responsibly when you use our website or communicate with our team.
We take reasonable measures to safeguard information you provide to us.
We aim to explain clearly what information we collect and why we use it.
Information is handled for legitimate business, service and legal purposes.
We collect information you choose to provide when contacting us, requesting a quotation, uploading project files or discussing custom manufacturing.
Name, email, telephone or WhatsApp number, company name and other details you provide.
Product requirements, quantities, specifications, target pricing and customization details.
Tech packs, artwork, logos, reference images and other files voluntarily submitted to us.
Depending on technologies enabled, technical data may include device, browser, IP address and interactions.
Information helps us respond to enquiries, understand product requirements, manage manufacturing projects and operate our business.
Answer questions and quotation requests.
Review designs, tech packs and specifications.
Assess project requirements and prepare proposals.
Support sampling, manufacturing and order management.
Communicate updates and answer project questions.
Improve our website, processes and customer experience.
Maintain appropriate operational and transaction records.
Meet applicable legal and regulatory requirements.
Cookies and similar technologies may be used to support website functionality, remember preferences and understand how our website is used.
Used where necessary for core website functionality and security.
May help remember settings or choices to improve your browsing experience.
May help us understand website usage, traffic and performance.
We may share limited information with service providers where necessary to operate our website, communicate with customers, process business activities or deliver services.
Technical providers that help operate and maintain our website and related systems.
Services used for email, customer communication and business correspondence.
Shipping or logistics providers where information is required to deliver an order.
Information may be disclosed where required by applicable law or lawful authority.
We take reasonable technical and organisational measures to protect personal information and project materials handled by Focus Sports.
Reasonable safeguards form part of how we handle customer and project information.
Measures are used to help reduce unauthorised access, misuse, loss or disclosure.
We take reasonable steps to safeguard artwork, tech packs and specifications submitted to us.
Retention depends on the reason information was collected, our relationship with you and applicable business or legal requirements.
Information may be retained to respond to enquiries, prepare quotations and manage reasonable follow-up.
Relevant information may be retained during sampling, manufacturing, delivery and project support.
Certain records may be retained for accounting, contractual, taxation or other legitimate requirements.
Information no longer reasonably required may be deleted, anonymised or otherwise appropriately disposed of.
Depending on your location and applicable law, you may have certain rights relating to personal information processed about you.
Request access to certain personal information we hold about you.
Ask us to correct personal information that is inaccurate or incomplete.
Request deletion where applicable law gives you this right.
Request restriction of certain processing where legally available.
Withdraw consent where processing is based on your consent.
Object to certain processing or unsubscribe from marketing communications.
Focus Sports works with customers internationally. Information may therefore be processed or accessed in countries other than the country in which you are located.
We communicate and conduct business with customers and organisations in different countries.
International processing may be necessary to manage enquiries, projects, orders or deliveries.
Where required, appropriate measures may be used for international transfers under applicable law.
Have a question about this Privacy Policy or how we handle your information? Contact our team for help with privacy requests, corrections, access or other data-related enquiries.
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